Employees are every organization’s biggest asset. The new employee you hired yesterday and trained today will be your leader of tomorrow. A study by the American Banking Association (ABA) concluded “institutions that demonstrate the greatest commitment to human capital enjoy the greatest returns.” The good news is your employees feel the same and are receptive to developing their skills and learning new things.

In a bad economy, one of the first expenses to get cut is the training bud...

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Throughout my 12 year training career there is one comment I have heard more than others:

“(Insert name) needs to go back through training.”

It may be posed as a question, suggestion, or demand. Many times it is really an excuse, a futile attempt to fix an employee performance issue. Sometimes, training issues are not really training issues. I started training in April 2000. Through years of working with managers, human resource personnel, and staff employees, I’ve discovered various ...

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Summer is in full-swing, days are getting hotter, and everyone throughout the country will celebrate our nation’s birthday and the freedom’s that come with being an American. Those freedoms spread to the workplace as well, and remind me of a concept I discuss during leadership workshops. Everything is optional.

Think about it for a moment, as an individual, you do not have to do anything. Now granted, there are repercussions for your actions or inactions, but only if someone holds you a...

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According to a recent survey by CareerBuilder.com, almost 60% of new managers don’t feel they received adequate training to transition into their new role. The survey was conducted with 2,482 managers during the end of 2010. According to the survey, one in for managers feel ill-prepared to manage. The new managers recognized their top area of weakness as:

            25%    Handling employee conflicts

            22%    Motivating employees

            15%    Conducting performance revie...

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I just got back from the annual PA Credit Union Conference and Expo in Hershey and had a great time. I met a lot of great leaders from credit unions all throughout the commonwealth. On Friday morning, I had the opportunity to present two breakout sessions on coaching and mentoring employees entitled Tomorrow's Supervisors Were Hired Yesterday. The sessions went great, and a lot of participants stopped by after the presentation or later in the afternoon to talk about it. There were 70 particip...
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