All of the topics listed are available as a
45 - 90 minute keynote speech. Most can also be delivered as a 4 - 6 hour workshop.
Email for more information or to discuss more topics.
For a more complete listing of topics, click on the interactive training brochure on the right.
The KIMBA: Principle: Decoding the Causes of Employee Performance Issues
Are you a manager dealing with an employee performance issue? Have you tried additional training to no avail? Are you unsure what to try next?
Poor performance can be related to a variety of reasons, including training, coaching, and motivating. Managers who have "tried everything" to improve an underperforming employee only try what they know to try. In this fun presentation, managers will learn the five different variables which cause employees performance issues.
Sales: Don’t be ashamed, everyone else is doing it.
Are you introducing a new or more enhanced sales culture to your organization? Are you attempting to motivate employees who don’t believe ‘sales’ is ‘part of their job’?
In this eye-opening presentation, we will look at sales in all walks of life; from the waitress selling you desert, to your young child selling you on an extra hour to stay up at night. We will also review ways to defuse the negative connotation of sales, and discuss how to effectively sell to customer needs to strengthen their relationship with your organization.
If You Call it Service, You Better Provide It
While many job titles invoke the term “customer service”, actual customers might be appalled at the level of service provided. In this fun presentation we will talk about delivering exceptional service to exceed your customers’ expectations